Refund policy
At FAVISM, we want you to have a smooth and satisfactory shopping experience. Please read our return and refund policy carefully before placing your order.
3-Day Return Policy
We offer a 3-day return policy, which means you have 3 days from the date of receiving your order to request a return.
To be eligible for a return, the product must:
- Be in the same condition in which you received it
- Be unused and unworn
- Have all original tags and labels attached
- Be returned in its original packaging
- Include valid proof of purchase or receipt
- Include a clear unboxing video, where applicable
Products that do not meet these conditions may not be eligible for return.
How to Request a Return
To initiate a return, please contact us at support@favism.in within 3 days of receiving your order.
Once your return request is reviewed and approved, we will provide you with the necessary return instructions and shipping details.
Please do not send any product back without contacting us and receiving return approval first. Unauthorised returns may not be accepted.
For any questions regarding returns, please contact us at support@favism.in.
Damaged, Defective or Incorrect Products
Please inspect your order carefully as soon as you receive it.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us immediately with your order details and relevant photos/videos so that we can review the issue and provide an appropriate resolution.
Non-Returnable Items
For hygiene and personal-use reasons, certain products are non-returnable and non-exchangeable.
These include personal-care and intimate-use products such as:
- Baby diapers
- Baby panties
- Towels
- Other products specifically identified as non-returnable on their product page
Please contact us before purchasing if you have any questions about whether a specific product is eligible for return.
Exchanges
We currently recommend the following process if you want a different product or variant:
- Request a return for the original product, subject to our return eligibility requirements.
- Once the return is approved, place a new order for the product you want.
This is generally the fastest way to receive the replacement product you prefer.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will be refunded to your original payment method within 4–5 business days.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Return Shipping Charges
If you are returning a product for reasons other than a product defect, damage, or an incorrect item sent by us, the applicable return shipping/courier charges may be borne by the customer.
For approved returns due to a damaged, defective, or incorrect product, please contact our support team before returning the item so that we can guide you through the appropriate process.
Contact Us
For return, exchange, refund, or product-related queries, please contact:
Email: support@favism.in
Our support team will be happy to assist you.